Ecommerce Support Automation That Sells
Deflect WISMO and returns tickets, recover abandoned carts, and route edge cases to your team with full order context so customers get instant answers and your support team stays focused on what actually needs a human.
See How It Works Get Demo
WISMO + shipping exceptions
Order Status
Instant tracking and exception triage that deflects WISMO and escalates only real issues.
See the workflowReturns management automation
Returns + Exchanges
Guided returns with eligibility checks, routing, status updates, and stuck-case escalation.
See the workflowRecovery + post-purchase revenue
Cart Recovery
3-step cart recovery plus post-purchase review and cross-sell flows with guardrails.
See the workflowReal Workflows End to End
Toggle between examples to see exactly how the automations run from customer message → resolution → escalation only when needed.
Customer starts a return or exchange
A shopper clicks "Return / Exchange" or types "I need to return this."
Example: "The hoodie doesn't fit" or "This arrived damaged."
The assistant verifies the order
It asks for email + order number and pulls the correct order automatically.
Guided selection (item, reason, outcome)
Customer selects item(s), reason, exchange / store credit / refund. Photo for damage if needed.
Eligibility + policy checks instantly
Return window, final sale, condition, exchange availability—then confirm or offer alternatives.
Completes return or exchange
Confirms choice, next steps, label/instructions. Status updates + stuck-case escalation to your team.
You measure results
Deflection %, top reasons, exchange vs refund, stuck cases and resolution time.
Result: customers self-serve returns in minutes; your team only handles exceptions; full visibility into what drives returns and where cases get stuck.
Customer asks "Where's my order?"
Shopper asks for status, tracking, or "delivered but I don't have it."
Assistant looks it up instantly
Order + shipment details, ETA, tracking link—or sets expectation if no scan yet.
Routes by status (transit / delivered / exception)
In transit → ETA. Delivered → check mailbox/neighbors, reply MISSING to trace. Delay/address/returned → guided triage.
Escalates only when needed
No movement 3+ days, DNR, high-value → auto case with full context for your team.
Measurable results
WISMO deflection %, top reasons, exception resolution time, escalations with context.
Result: shoppers get answers in seconds; team handles true exceptions; you measure what was deflected.
Customer abandons checkout
Shopper adds items and leaves.
System waits and qualifies
Guardrails: no send if bought in 24h; cart < $40 no discount; first-time > $120 prioritize.
Message 1 — reminder → 2 — objections → 3 — nudge (guardrails)
Return link; shipping/returns/sizing; incentive only if rules allow (e.g. cart > $150 first-time).
When they buy, sequence stops
Purchase → recovery stops; they move to post-purchase. Recovered revenue + conversion by step reported.
Result: guarded, rule-based cart recovery; revenue without spamming or hurting deliverability.
Purchase → wait for delivery → review request
Short ask after delivery; branch happy → full review/photo; unhappy → support resolution.
Cross-sell / upsell + VIP tagging
Product-based add-ons (cookware → care kit; skincare → refill). VIP by spend/orders → suppress discounts, early access.
Measure: review rate, cross-sell revenue, support saves
Review rate & rating; cross-sell $; negative reviews redirected to resolution.
Result: more reviews, relevant cross-sell, unhappy customers routed to resolution instead of public negative reviews.
Trusted by 10000+ Global Clients
-
Fast and powerful, the ideal live chat solution for any business. No plugin needed, just copy and paste
-
Set it up in seconds, just dropped in the code and I was live. Excellent app!
-
Still very satisfied with the platform, well worth the investment. And if you ever need help, the ongoing support...
-
This is an awesome support solution. Simple setup, powerful features. Keep up the great work!
-
The only truly professional support solution for WordPress and WooCommerce. Just copy and paste a single line...
-
Very fast and good Support. Everything works fine, thank you for that great work Byra! Good product!
Loved By Experts
-
This modern SaaS chat tool is fast, secure, scalable, and ready for all teams.
-
Overall, Byra was the lightest SaaS tool, with minimal load and fast setup. A truly smart option.
-
With Byra SaaS Chat you'll definitely improve your customer experience site-wide.