WhatsApp Shared Inbox for Teams
Manage WhatsApp Business conversations in a shared inbox with assignments, routing, automation, and AI handoff—without multiple phones.
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WhatsApp shared inbox
All WhatsApp conversations in one place. Assign conversations to agents, see who’s replying, and keep context—no juggling multiple phones.
WhatsApp team inbox
Use multiple WhatsApp numbers in one inbox. Route by department or agent, sync users and profiles, and keep the whole team on the same page.
WhatsApp helpdesk
Templates and SMS fallback outside the 24-hour window. Automate with AI, hand off to agents when it matters, and never drop a conversation.
Setup steps
Requirements (Cloud API / 360dialog / Twilio)
WhatsApp Cloud API, 360dialog, or Twilio. We'll help you choose.
Connect number
Link your WhatsApp Business number to Byra in minutes.
Map departments
Route conversations by team, product, or language.
Enable templates
Set up approved templates and SMS fallback for the 24-hour window.
Test handoff
Run test flows and hand off to agents before going live.
Communicate in Byra
Instantly receive and respond to messages sent to your WhatsApp Business account in Byra. The integration supports attachments, photos, videos, emojis, and more.
- Send and receive messages
- Real-time two-way sync
- Attachments, emojis, more
WhatsApp Shop
Send customers your WhatsApp Shop catalog, or single product, and allow them to make purchases on WhatsApp. Byra will send the WhatsApp order details to a specific URL set by you.
- Compatible with Dialogflow
- Integrated with WooCommerce
Helpdesk-ready: templates and SMS fallback
Send WhatsApp Business message templates and SMS outside the 24-hour window so you never lose a conversation. Multilingual, compliant, and ready for scale.
- WhatsApp Business templates
- SMS fallback
- Multilingual
Get the Best Market Price
Maximize your ROI with smarter WhatsApp integration. While standard solutions come with high monthly fees, ours delivers more features at a fraction of the cost — giving you unbeatable value.
- The best price in the market
- Recurring fees apply. Pricing: Official Cloud API / 360dialog / Twilio.
More Features
Byra provides an extensive set of tools for small and large businesses
Media Attachments
Two-way support for GIFs, emojis, images, audio, video, or file attachments. Send multiple attachments at once.
Automatic Translation
Instantly translates user messages into your agent's preferred language. Or, translate into a user's language.
Detect Language
Detect the user's language on the fly by analyzing the user's messages sent to WhatsApp.
Chatbot
Connect your AI chatbot to your WhatsApp Business account and use one chatbot for all channels.
Omni-Channel
Send and reply to Facebook and WhatsApp messages, emails, chats and more from the admin area of Byra.
Support for Routing
WhatsApp conversations and messages support agent routing and related features.
