Create tickets from chat, two-way sync with Zendesk.
Chat-to-Ticket + Ticket Sync
Create Zendesk tickets from Byra conversations, sync updates automatically, and keep full context for agents.
Tickets Synchronization
Byra will automatically displays the Zendesk tickets of the active Byra user by matching its email or phone number. Each ticket displays the status, title, and when clicked, opens in Zendesk.
- Zendesk tickets syncronization
- Automatic ticket update with latest messages
Conversion to Zendesk Ticket
Convert Byra conversations into Zendesk tickets on the fly with one click. The tickets are automatically synchronized when new messages are sent or received in Byra.
- Converts chats in Zendesk tickets
- Automatic synchronization and user creation
